Here at Custom Cruise Wear we Custom Make EVERY SINGLE order so the production time can take up to 15-18 Business Days NOT including weekends or holidays. The production time will depend on the number of orders we are currently processing but we do make sure that everyone has their orders before they set sail on their cruise or leave for their event.
We HIGHLY recommend that you place your order no later than 30 days from when you would need them to allow for plenty of time to arrive before you leave. In some instances we may be waiting on your item (shirt) to arrive to us before we can start production on your order. Sometimes this will mean that others may receive their orders before you but rest assured we are working diligently to get ALL orders out in a timely manner. If I see that your order may be taking longer than the 15-18 Business Days, I typically will reach out to you via phone call or email to give you an update.
If you are placing your order LESS than 2 weeks from your sailing. PLEASE contact us prior to ordering to ensure we are able to accommodate your order. We DO NOT issue refunds for orders placed less than 2 weeks without prior contact. We will gladly issue you an in-house credit towards a future purchase. For security reasons we do not get any of your payment information, therefore we do not issue refunds.
We always post our scheduled vacation time or when we will be out of production on our Facebook Page. There is NO WAY I can contact everyone individually when we will be closed so using the social media page is the best way we can reach a large audience. Please be sure to LIKE us on facebook by following this link: www.facebook.com/CustomCruiseWear
Should you ever have any questions or concerns, you are always welcome to contact me via email, phone or private message on our facebook page. Here is our contact info: