Here is a list of frequently asked questions:

Q: Can you customize a design for my upcoming cruise?
A: Yes!  We can customize ANY of the designs on our site for your ship, date, ports of call and even personalize it in the design at no additional charge.  We do not have any art fees, set up fees or hidden costs

 

Q: Do we have to order a certain number of shirts:
A: No, we do not have any minimum orders, so you can have just one custom made or hundreds.

 

Q:  Do you ship out of the United States?

A: Yes, please email us with the number of shirts and sizes that you would like to order along with your mailing information to angela@customcruisewear.com and we will get you a shipping quote

Q: Can you make a link for our sailing to share with our family and friends?

A: Yes, we would be happy to make a direct link on our site to share with anyone you like that they can click and order

 

Q: Do we have to all order and one time and ship to the same address or can you ship to multiple addresses?

A: Each family can order for their household and we will ship directly to them.  This allows for the group leader to focus more on their cruise instead of having to gather sizes, money and then distrubution of the shirts once you board the ship or before hand.  Let us take that extra work off of you.

 

Q: Do I have to only get white shirts?
A: No, we offer a variety of colors of shirts to choose from unless your group has decided on a particular color, it should be available on the link when ordering. 

 

Q: Do you only offer unisex t-shirts?

A: No, we offer the basic tee, ladies cut, V necks, tank tops and youth sizes in the basic tee. 

 

Q: I keep getting an error when ordering that says The selected product combination is currently unavailable, what does that mean?
A: This error will come up when you have selected a style, color or size combination that is not available to order. 

 

Q: How long does it take for my order to arrive?

A: We have about a 15-18 Business day processing time that will allow us time to create your design, put your product into production and get your items packaged for shipping.  We suggest allowing 4 weeks before you event to make sure you get it in time.

 

Q: Who do I contact to have a design created for our sailing?

A: Send and email to angela@customcruisewear.com along with the base design you like from our site, your sailing information along with your ports of call and we will get a proof made up for you.

 

Q: I received my order and there was a problem, what can I do?
A: Please send an email to angela@customcruisewear.com or call (251)689-4985, we will be happy to help you with that.

 

Q: I ordered the wrong size, can I get an exchange?

A: Sorry, since each item is custom made to order, we are unable to offer returns, refunds or exchanges

 

Q: I placed an order but I found something else I want to add to it, how do I do that?
A:  We can help you out with that my emailing us at angela@customcruisewear.com or calling us at (251)689-4985.

 

Q: Will I get a notification when my order is processing?
A: Unfortunately out system does not allow us to post your order in a processing status but rest assured that we are working on your order and will send you a notification once your item ships.

 

Don't see the answer to your question on here?  Please email us at angela@customcruisewear.com or feel free to call us at (251)689-4985.