FAQ

Here is a list of frequently asked questions:

Q: What if my cruise/event cancels and I have already received my order?
A: We are very sorry that your cruise or event has cancelled however since we custom make everything to order, we are not responsible for items already printed and we do not offer any type of compensation for the cancellation. If your order has not processed, we can issue you an In-Store Credit ONLY, we do not offer refunds.

Q: Can you customize a design for my upcoming cruise?
A: Yes! We can customize ANY of the designs on our site for your ship, date, ports of call and even personalize it in the design at no additional charge. We do not have any art fees, set up fees or hidden costs

Q: Do we have to order a certain number of shirts:
A: No, we do not have any minimum orders, so you can have just one custom made or hundreds.

Q: Do you ship out of the United States?

A: Yes, please email us with the number of shirts and sizes that you would like to order along with your mailing information to angela@customcruisewear.com and we will get you a shipping quote

Q: Why are some shirts prints more vibrant than others?

A: Sometimes depending on the shirt color and material, it will soak up the inks more and not be as vibrant but still a very durable print. This could also vary by brand as well. The Gildan brand in our opinion is the best option to obtain the most vibrant colors across all styles they offer as the fibers are more tightly woven. However many of our customers prefer the ring spun softness of the shirts of the Bella Brand and Next Level Brand and their fibers are more loosely woven which causes the saturation or soaking up of the inks, which causes a more softer feel and look to the prints. Please keep in mind that stronger colors like Reds, Oranges and Pinks may tend to bleed through the inks and appear more washed looked. No worries, the prints are fine and will last just as long on any color shirt you choose.

Q: Can you make a link for our sailing to share with our family and friends?

A: Yes, we would be happy to make a direct link on our site to share with anyone you like that they can click and order

Q: Do we have to all order and one time and ship to the same address or can you ship to multiple addresses?

A: Each family can order for their household and we will ship directly to them. This allows for the group leader to focus more on their cruise instead of having to gather sizes, money and then distrubution of the shirts once you board the ship or before hand. Let us take that extra work off of you.

Q: Do I have to only get white shirts?
A: No, we offer a variety of colors of shirts to choose from unless your group has decided on a particular color, it should be available on the link when ordering.

Q: Where will my name (personalization) appear on the shirt?

A: We do offer to have your name printed within the main design at no additional charge however you can add it to the shirt in other areas as well. If you choose to add another print area with your name it will also appear in the main design as well unless you specify in the special notes.

Q: Do you only offer unisex t-shirts?

A: No, we offer the basic tee, ladies cut, V necks, tank tops and youth sizes in the basic tee.

Q: I keep getting an error when ordering that says The selected product combination is currently unavailable, what does that mean?
A: This error will come up when you have selected a style, color or size combination that is not available to order.

Q: How long does it take for my order to arrive?

A: Since we custom create every item we offer and sell, the production time is APPROXIMATELY 20 Business Days, not including weekends or holidays. This will allow us time to create your design, put your product into production and get your items packaged for shipping. We suggest allowing 4 weeks before you event to make sure you get it in time. However we do try to get your items to you as soon as possible.

Q: Who do I contact to have a design created for our sailing?

A: Send and email to angela@customcruisewear.com along with the base design you like from our site, your sailing information along with your ports of call and we will get a proof made up for you.

Q: I received my order and there was a problem, what can I do?
A: Please send an email to angela@customcruisewear.com or call (251)689-4985, we will be happy to help you with that.

Q: I ordered the wrong size, can I get an exchange?

A: Sorry, since each item is custom made to order, we are unable to offer returns, refunds or exchanges

Q: I placed an order but I found something else I want to add to it, how do I do that?
A: We can help you out with that my emailing us at angela@customcruisewear.com or calling us at (251)689-4985.

Q: Will I get a notification when my order is processing?
A: Unfortunately out system does not allow us to post your order in a processing status but rest assured that we are working on your order and will send you a notification once your item ships.

Q: Do you offer refunds after an order has been placed?
A: Unfortunately we do not offer any refunds. If your order has not processed we can issue you an in-store credit only.

Q: I did not get my package, what do I do?
A: If you received your tracking and shipping information, Please contact your LOCAL USPS to inquire about the exact delivery location or inquiry regarding your package. We are not responsible for lost, misdirected or mis-delivered packages, these issues will need to be taken up with USPS directly.

Don't see the answer to your question on here? Please email us at angela@customcruisewear.com or feel free to call us at (251)689-4985.